DisasterCast Episode 2 – Blame the Operator
Performance shaping factors, BA 5390, Replacing humans.

When an accident happens, humans are always at the heart of the story. The first characters we see are the victims – broken bodies, distraught families, dazed survivors. As the narrative grows, we hear about the heroes – the rescue workers running toward the danger, the pilot who performed a miracle, the quick thinking console operator who stopped things being much worse. But you can’t make a good story just with damsels in distress and knights in shining armour. We want to know why disaster struck, and too often, we confuse finding an explanation, with finding someone to blame.

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